DIGITAL ACCESSIBILITY & ADA COMPLIANCE
Titan Mutual Lending Inc.'s Commitment to Accessibility
Titan Mutual Lending Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. Web accessibility is emerging and evolving. We thank you in advance for understanding the efforts we have made and are making to achieve continuing web and digital accessibility.
Measures to support accessibility
Titan Mutual Lending Inc. takes the following measures to ensure accessibility of our website and applications:
- Include accessibility as part of our digital strategy and mission to provide excellence in all aspects of the mortgage process.
- Include accessibility throughout our internal policies.
- Offer accessibility training to every employee.
- Assign clear accessibility targets and responsibilities.
- Accessibility is a component of our quality assurance process for updates.
- As part of our accessibility efforts we run monthly scans on all of our public web pages. Our goal is to get to, and maintain 0 detectable errors. Any regressions or errors due to changing digital landscapes are prioritized and quickly remediated.
- We regularly have internal manual audits using keyboard and screen reader testing.
- External audits are regularly performed by WebAIM.
Conformance Goal
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Although we specifically strive to exceed WCAG 2.1 Level AA conformance, conformance or compliance isn’t our goal. Our philosophy is accessibility over compliance. We welcome all feedback.
Compatibility with browsers and assistive technology
Titan Mutual Lending Inc. is working towards being compatible with common screen readers and all the latest 2 versions of all modern browsers such as:
- Google Chrome
- Firefox
- Safari
- Microsoft Edge
- Android Browser
Titan Mutual Lending Inc. is not compatible with:
- Internet Explorer
Limitations and alternatives
Accessibility is a process that you can never check off. We believe web accessibility is inherently an ongoing process and will continue to address any found issues on our website. These might be reported by users, discovered by internal or external audits. We value transparency. Please contact us if you observe an issue or have any feedback, positive or negative, about the accessibility of any Titan Mutual Lending Inc. website or interface.
Feedback
We welcome your feedback on the accessibility and usability of Titan Mutual Lending Inc.. Please let us know if you encounter accessibility barriers on titanml.com. Email us at accessibility@titanml.com or send us a message through the form.
We strive to respond to feedback within 2 business days.
This statement was created and last updated on June 2nd, 2021.